• Orders placed before 2pm each business day will be dispatched on the same day
• Orders placed after 2pm or on weekends will be dispatched the following business day
• Our distribution centre is located in Melbourne, and is closed on weekends and public holidays

Please note:

• Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received
• Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes

• All orders are tracked by the delivery carrier
• You will receive an email with a tracking link once your parcel has left our distribution centre
• To track your order, please click the tracking link in your dispatch email

• All orders require a signature upon delivery
• If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the collection point from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel)
• Please note that we will not accept responsibility for any parcel that is lost or damaged, where a signature release is requested after dispatch.

• Nomination of a business as your delivery address opens signature authority to any person at that business address. This is due to the nature of deliveries to business addresses whereby receptions or mailrooms often sign for and accept parcels in bulk and on behalf of persons located at that address
• If your order is shipped to and signed for, on your behalf, at a business address, we will not accept responsibility for any parcel that is lost or damaged
• We strongly suggest nominating a home address should you place a high value order with us. This will ensure only residents of the address will have signature authority

Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Please Contact Us if you have any questions.